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Fixing (some of) my GWU problems
September 05, 2006 ( grad )
Task 1: Verify that GWU will not send my loan monies back due to the course snafu
Time on hold: 26 minutes
Time to verify: less than 1 minute
Task 2: Get GWU to update my enrollment status to my lender
Time on hold: about a minute
Time to fix: not fixed. I have to print a form from their website and fax or carry it in to their office (during normal office hours of course)
Task 2a: Check with my lender to see if they automatically did it on the first day of school.
Time on hold: 1 minute.
Time to fix: 2 minutes. GWU has in fact, contrary to what the office of the registrar said, automatically updated my enrollment status. This is the second call I've made to my lender, and they're batting 1000 with customer service thus far.
Task 3: Call Student Accounts and see why my ISTP award, listed as an award, has not been credited to my account. Student Accounts gets extra bonus points for having a huge scrolling marquee on their front page.
Time on hold: 10 minutes (more bonus points for the infinite loop of "please hold, your call will be answered in turn")
Time to fix: not fixed, they suggest checking with ISTP (though I don't think it's their problem)
Posted by griffjon at September 5, 2006 08:56 AM
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