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Kensington
February 15, 2006 ( geek )
I have a Kensington PocketMouse Pro -- it's wireless, just barely smaller than a regular mouse, is optical, automatically goes low-power when not being used, and has a very unobtrusive USB dongle for an antenna, which stows inside the mouse itself for travel (stowing turns the mouse completely off, too).
I'm giving Kensington a big-up, because they not only designed a product that's useful to me, but they have the bestest tech support in the world. I bought my original Kensington mouse in 2002 or so, and its scroll wheel broke. I emailed tech support, and they sent a new one out, immediately. No "send us your proof of purchase", no "it's not our problem" no "it's out of warranty", no "mail us the broken one back or we charge you the full replacement cost (*cough*Dell*cough*) -- they just did it. And last week, the wheel on their replacement broke (I guess there's this one design flaw...). And guess what? I emailed them again, and they're replacing it again, no hassle.
I wish more companies liked their customers.
Posted by griffjon at February 15, 2006 12:26 PM
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